How ordering works at Lucky’s Delicacy, in plain words. Last updated 23 October 2026.
We deliver within Karachi. The delivery charge is shown at checkout before you place your order, together with your total.
Our delicacies are made fresh to order. Where a product needs extra preparation time, it says so on the product page. We will contact you on the phone number you give us if we need to arrange a delivery time.
Orders are cash on delivery: you pay the total shown on your invoice when your order arrives. Online payment is not available yet, and we never ask for card details on this website.
You can cancel an order yourself from Your orders while it shows “Received”, before we confirm it. After that, message us on WhatsApp and we will help.
If we ever have to cancel an order, for example because we cannot deliver it, we will tell you why. The reason is shown on your order.
Food cannot be returned. If something is wrong with your order, message us on WhatsApp within 24 hours of delivery with a photo, and we will make it right with a replacement or a refund.
Allergen information is listed on a product when we have confirmed it. If you or someone you are ordering for has an allergy, please message us before ordering so we can advise you.
When you order, we keep the name and phone number of the person receiving, the delivery address, order details and any note you add; with an account, also your email address and sign-in method (Google or email). We use them only to prepare and deliver your orders, issue your invoices and contact you about them. We do not sell your information or use advertising trackers.
Accounts and orders are stored with Google Firebase. Your saved delicacies are kept in this browser. Ordering as a guest creates a guest sign-in in this browser: your guest cart and orders belong to it, and clearing this browser’s data loses access to them (keep your order number, or add Google or a new email and password to keep them). If you choose, your last delivery details are remembered in this browser for your account only. Signing in stores a session in your browser so you stay signed in.
To correct or delete your information, message us on WhatsApp from the number on your account. We keep invoices of past orders where we need them for our records.